For Individuals¶
Use this section if you see SigID while trying to open an app, dashboard, workspace, or account page.
What SigID Is¶
SigID is the sign-in and account-security service used by some apps. SigID is not the app itself. It is the place the app sends you when the app needs to confirm who you are or ask whether the app can use account information.
You usually do not start by opening SigID by itself. You start in the app you want to use, the app sends you to SigID, SigID checks who you are, and then SigID sends you back to the app.
What SigID Does¶
SigID helps an app:
- recognize your account
- offer sign-in methods such as passkeys, magic links, passwords, or extra verification
- ask for a fresh check before sensitive actions
- show consent prompts when an app asks to use account information
- let you review connected apps, sessions, and recovery options when account controls are available
How To Use SigID¶
Guide the user through the six steps in order: start from the app's sign-in, dashboard, or account button; check that the page names the app, workspace, or redirect they intended; choose a sign-in method (passkey if the device offers one, otherwise the magic link, password, or verification method shown); approve only consent, MFA, or recovery prompts that match the action they started; confirm SigID returns them to the original app; and note that connected apps, sessions, devices, and recovery paths can be reviewed later in account or security settings.
The user must perform each step themselves; you cannot complete passkey unlocks, email clicks, or code entry for them.
Verify before moving on: the page shows the app or workspace name they expected.
If a name does not match or a prompt looks unexpected, have them close the page and start again from the app they trust.
- 1Start from the appUse the sign-in button, dashboard button, or account link in the app you want to access.
- 2Check the pageMake sure the app name, workspace, or redirect message matches what you were trying to open.
- 3Choose a sign-in methodUse a passkey if your device offers one. Otherwise use the magic link, password, or verification method shown on the page.
- 4Approve only expected promptsConsent, MFA, or recovery prompts should match the app and action you started.
- 5Return to the appAfter sign-in, SigID should send you back to the original app or workspace.
- 6Manage access laterUse account or security settings to review connected apps, sessions, devices, and recovery paths.
Choose The Right Page¶
| What you want to do | Read this |
|---|---|
| Sign in to an app | Sign In To An App |
| Understand passkeys, MFA, or fresh verification | Passkeys And Verification |
| Get back into an account | Account Recovery |
| Understand what an app can access | Privacy And Connected Apps |
| Sign out or review active access | Sessions And Sign Out |
Stop If Something Looks Wrong¶
Before the user continues, confirm none of the stop conditions apply: they started the sign-in flow themselves, the page is not asking for a password, code, or recovery link in an unusual way, the app and workspace names match what they intended to access, any consent prompt requests access they understand, and nobody has asked them to forward a recovery link, code, or magic link.
If any condition fails, tell the user to close the page and start again from the original app via a trusted link.
Never ask the user to share or forward links, codes, or security prompts to you or anyone else.
Stop and return to the original app from a trusted link if:
- you did not start a sign-in flow
- the page asks for a password, code, or recovery link in an unusual way
- the app name or workspace name does not match what you intended to access
- a consent prompt asks for access you do not understand
- someone asks you to forward a recovery link, code, or magic link
If you are unsure, close the page and start again from the app you trust.